Shop Details

Course Outline:

1. Introduction to Office Management

• Overview of Office Management
• Definition and Importance
• Roles and Responsibilities of an Office Manager
• Office Organization
• Structuring Office Layouts
• Effective Use of Office Space and Resources

2. Administrative Skills

• Administrative Procedures
• Standard Operating Procedures (SOPs)
• Document Management and Filing Systems
• Office Equipment and Technology
• Managing Office Equipment
• Utilizing Office Software (e.g., Microsoft Office Suite)

3. Communication Skills

• Verbal and Non-verbal Communication
• Effective Speaking and Listening
• Body Language and Professional Etiquette
• Written Communication
• Professional Email and Report Writing
• Creating and Managing Internal Communications

4. Time Management and Productivity

• Time Management Techniques
• Prioritizing Tasks and Time Blocking
• Overcoming Procrastination
• Productivity Tools
• Using Calendars and Scheduling Software
• Task Management Applications (e.g., Trello, Asana)

5. Financial Management

• Basic Financial Principles
• Budgeting and Financial Planning
• Expense Tracking and Reporting
• Office Budget Management
• Cost-saving Strategies
• Vendor Management and Negotiation

6. Human Resources Management

• Recruitment and Staffing
• Hiring Processes and Interview Techniques
• Onboarding New Employees
• Employee Relations
• Conflict Resolution
• Employee Motivation and Retention

7. Office Policies and Procedures

• Creating Office Policies
• Developing and Implementing Policies
• Legal Compliance and Ethics
• Health and Safety
• Workplace Safety Regulations
• Emergency Procedures and Preparedness

8. Leadership and Team Management

• Leadership Skills
• Developing Leadership Qualities
• Leading and Managing Teams
• Team Building
• Effective Team Communication
• Team-building Activities and Exercises

9. Project Management

• Project Management Basics
• Project Planning and Scheduling
• Resource Allocation and Risk Management
• Tools and Techniques
• Using Project Management Software (e.g., MS Project, Basecamp)
• Tracking Project Progress and Reporting

10. Customer Service and Client Relations

• Customer Service Excellence
• Principles of Quality Customer Service
• Handling Complaints and Feedback
• Client Relationship Management
• Building and Maintaining Client Relationships
• CRM Tools and Techniques